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Remote not connecting to the App
Updated 5 Jun, 2025TroubleshootingHaptique RS90 – Troubleshooting Guide
If you're having trouble pairing your mobile device with the Haptique RS90, please follow the steps below to ensure everything is correctly set up.
✅ 1. Verify Internet Connection on RS90
Ensure the Haptique RS90 is connected to an active Wi-Fi network.
You can check the internet status by looking at the green network icon on the RS90:
✅ Green icon visible: Internet is active.
⚠️ No green icon: Connect to Wi-Fi from the RS90 Settings.
🔄 2. Update the App on Both Devices
Make sure the Haptique App is updated to the latest version on:
The Haptique RS90 remote.
Your mobile phone (Android or iOS).
Outdated versions may cause pairing or connectivity issues.
🌐 3. Check Internet on Both Devices
Both the RS90 and your mobile phone must be connected to the Internet during the pairing process.
Avoid using mobile hotspots or VPNs which may interfere with communication.
Still Having Trouble?
If you've followed the above steps and still face issues:
Restart both the RS90 and your mobile device.
Reinstall the app if necessary.
Contact support via bonjour@cantatacs.com or visit support.haptique.io.
