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Connect Haptique to the Wi-Fi before you initiate the setup. It will need to be on the latest app and firmware to be working perfectly.

With IR+RF Hub which now supports Infrared and RF new remote reading, you can add codes to your account. Also you can add codes manually via login to support and adding via manual code editor here: https://support.haptique.io/en/ir-database if you have Pronto Hex or Raw code Infrared.